Advanced decision aids for Air Traffic Controllers : Understanding different working methods from a cognitive point of view

M C Bressolle (1) , Raïlane Benhacene (1) , N Boudes (2, 1) , Robert Parise (3, 1)

1 CENA - Centre d'études de la Navigation Aérienne
2 Protectic
3 SOFREAVIA

This paper presents some experimental results about a major air traffic controllers' cognitive process while working with a new decision support system called Erato. This project is developed by the French Research Center for Civil Aviation (CENA). We are aiming at getting a good level of understanding of how controllers use the main functions of the system, so as to ensure relevant improvements in the future. Results are organized in two sections. Firstly, we present some results about unexpected use of the system and of various working methods with Erato. Secondly, our objective is to show that this use of the system can be explained in part by cognitive processes that are carried out by controllers. The results presented concern default knowledge. We consider that such default knowledge constitute a cognitive trade- off and discuss their connection with representation updating

Domaines: Informatique; Psychologie

M C Bressolle, Raïlane Benhacene, N Boudes, Robert Parise. Advanced decision aids for Air Traffic Controllers : Understanding different working methods from a cognitive point of view. 2017. ⟨hal-01521988⟩