A Generic Visualization Approach Supporting Task-Based Evaluation of Usability and User Experience

Regina Bernhaupt (1) , Célia Martinie (2) , Philippe Palanque (2) , Günter Wallner (1)

1 TU/e - Eindhoven University of Technology [Eindhoven]
2 IRIT-ICS - Interactive Critical Systems

Analyzing evaluation results of usability and user experience studies has its limitations when it comes to personalized user interfaces, highly complex and connected systems, or internationally used services involving millions of users. To support the analysis of the evaluation results of usability and user experience, a task-based evaluation approach is proposed. This approach uses multiple visualization views to support the analysis of evaluation results. The visualization offers different temporal views ranging from individual to more cumulative data views in order to combine results from evaluations and task models. The applicability of this approach is presented on a simple but demonstrative case study from television and entertainment.

Mots clés: Visualization; User experience; Usability; Task modelling; Evaluation; User studies

Domaines: Interface homme-machine [cs.HC]

Regina Bernhaupt, Célia Martinie, Philippe Palanque, Günter Wallner. A Generic Visualization Approach Supporting Task-Based Evaluation of Usability and User Experience. 8th International Conference on Human-Centered Software Engineering - IFIP WG 13.2 International Working Conference, HCSE 2020, Nov 2020, Eindhoven, Netherlands. pp.24-44, ⟨10.1007/978-3-030-64266-2_2⟩. ⟨hal-03079809⟩