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Supporting air traffic control collaboration with a tabletop system

Abstract : Collaboration is key to safety and efficiency in Air Traffic Control. Legacy paper-based systems enable seamless and non-verbal collaboration, but trends in new software and hardware for ATC tend to separate controllers more and more, which hinders collaboration. This paper presents a new interactive system designed to support collaboration in ATC. We ran a series of interviews and workshops to identify collaborative situations in ATC. From this analysis, we derived a set of requirements to support collaboration: support mutual awareness, communication and coordination, dynamic task allocation and simultaneous use with more than two people. We designed a set of new interactive tools to fulfill the requirements, by using a multi-user tabletop surface, appropriate feedthrough, and reified and partially-accomplishable actions. Preliminary evaluation shows that feedthrough is important, users benefit from a number of tools to communicate and coordinate their actions, and the tabletop is actually usable by three people both in tightly coupled tasks and parallel, individual activities. At a higher level, we also found that co-location is not enough to generate mutual awareness if users are not engaged in meaningful collaboration.
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Submitted on : Tuesday, July 22, 2014 - 4:58:22 PM
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Stéphane Conversy, Hélène Gaspard-Boulinc, Stéphane Chatty, Stéphane Valès, Carole Dupré, et al.. Supporting air traffic control collaboration with a tabletop system. CSCW 2011 ACM conference on Computer Supported Cooperative Work, Mar 2011, Hangzhou, China. pp 425-434, ⟨10.1145/1958824.1958891⟩. ⟨hal-01022257⟩

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