 |
Article dans une revue
Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep
Abstract : The COVID-19 pandemic has had a significant impact on the air transportation system worldwide. This paper aims at analyzing the effect of the travel restriction measures implemented during the COVID-19 pandemic from a passenger perspective on the US air transportation system. Four metrics based on data generated by passengers and airlines on social media are proposed to measure how the travel restriction measures impacted the relation between passengers and airlines in close to real-time. The proposed metrics indicate that each airline has reacted differently to the COVID-19 travel restriction measures from a passenger perspective, therefore they can be used by airlines and passengers to improve their decision making process. This report comes ahead of official data related to the same sequence of events, thereby showing the value of passenger-borne data in an industry where corporate priorities, institutional prudence, and passenger satisfaction come close together.
Littérature citée [65 références]
https://hal-enac.archives-ouvertes.fr/hal-02935347
Contributeur : Laurence Porte Connectez-vous pour contacter le contributeur
Soumis le : jeudi 10 septembre 2020 - 16:01:09
Dernière modification le : mercredi 3 novembre 2021 - 08:17:03
Archivage à long terme le : : jeudi 3 décembre 2020 - 02:09:42
Contributeur : Laurence Porte Connectez-vous pour contacter le contributeur
Soumis le : jeudi 10 septembre 2020 - 16:01:09
Dernière modification le : mercredi 3 novembre 2021 - 08:17:03
Archivage à long terme le : : jeudi 3 décembre 2020 - 02:09:42
Fichier
covid_airlines_hal.pdf
Fichiers produits par l'(les) auteur(s)
Licence
Distributed under a Creative Commons Paternité 4.0 International License